Shipping & Returns
We want you to love your purchase from The Initial Choice. If you are not 100% satisfied, we want to know.
Please take care to proof read all customizations added to your items as all sales on monogrammed, engraved, and sale items are final. If you receive damaged or incorrectly personalized merchandise, please notify us by e-mail with photographs of these items. We will be in contact to remedy these issues.
Please remember that all personalized, monogrammed, special order, sale or items damaged through normal wear-and-tear cannot be returned or exchanged. When placing your order, please take advantage of the comments field to provide us all of the information we will need to complete your order accurately.
Non-personalized items must be returned in like-new condition, tags attached, within 2 weeks of receipt of order. No exceptions. No refund on shipping charges.
All orders are shipped via UPS or USPS from our store in Lake Forest, IL. Although we cannot guarantee delivery dates, approximate shipping time is 3- 7 days.