We want you to love your purchase from The Initial Choice. If you are not 100% satisfied, we want to know. Please take care to proof read all customizations added to our items as all sales on monogrammed, engraved and sale items are final. If you receive damaged or incorrectly personalized merchandise, please notify us by email with photographs of these items. We will be in contact to remedy these issues.
Please remember that all personalized, monogrammed, special order, sale or items damaged through normal wear and tear cannot be returned or exchanged. When placing your order, please take advantage of the comments field to give us all the information we need to meet your expectations.
Return of non-personalized items must be returned back to us in like-new condition, tags attached, within 2 weeks of receipt of your order. No exceptions. No refund on shipping charges.
All our orders are shipped via UPS or USPS from our store in Lake Forest, IL. Although we cannot guarantee delivery dates, approximate shipping time is 3- 7 days.